Return & Refund Policy

Last Updated: September 23, 2026

We want you to love your purchase from Just Believe Boutique. Eligible merchandise may be returned for store credit only.

Return Window

For online orders, returns must be requested and postmarked within 14 days of the delivery date.

For purchases made in our retail store, returns must be requested within 14 days of the purchase date.

Returns received or postmarked outside the applicable return window may not be accepted.

How to Start a Return

Email hello@justbelieveboutique.com or call (276) 780-3733 with your order number to request a return. We will reply with return instructions. Items sent back without first requesting a return may not be accepted.

Return Condition Requirements

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused
• In new and resalable condition
• Free from smoke, perfume, deodorant, makeup, pet hair, stains, or other odors
• Free from damage, wear, or alteration
• Returned with all original tags attached

Items that do not meet these requirements may be refused and returned to the customer at the customer's expense.

Store Credit

Approved returns are issued as store credit only.

Original payment methods will not be refunded unless required by law or unless the item was defective, damaged, incorrect, or unavailable.

Please allow 5–7 business days after we receive your return for inspection and processing. You will be notified when your store credit has been issued.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

• Giveaway items
• Accessories
• Jewelry
• Hats
• Hair accessories
• Beauty products
• Skincare products
• Perfume
• Drinkware
• Home décor
• Intimates
• Leggings
• Gift cards
• Clearance merchandise
• Items discounted by 30% or more from the original retail price
• Items marked “Final Sale”

Return Shipping Costs

Original shipping charges are nonrefundable.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service. Just Believe Boutique is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at hello@justbelieveboutique.com with your order number, a description of the issue, clear photographs of the item, and photographs of the packaging if it was damaged during shipping. We will review the issue and provide instructions.

Exchanges

Because boutique inventory may sell quickly, we cannot guarantee direct exchanges. The recommended process is to return the eligible item for store credit and use that credit toward the preferred size, color, or replacement item.

Contact Us

Just Believe Boutique
201 E. Main Street, Suite 109
Marion, VA 24354

Email: hello@justbelieveboutique.com
Phone: (276) 780-3733

See our full Shipping & Returns page for shipping details.